Refund policy

Returns

Our policy lasts 14 days. Contact us within 14 days of receiving your item to arrange a return.

To be eligible, your item must be unused and in the same condition you received it, in its original packaging, with proof of purchase. We can't refund items that have been used beyond inspection or used outside their intended purpose.

To start a return, email sales@gloryorvalhalla.com. Items sent back without arranging a return first won't be accepted.

Returns go to:

Glory or Valhalla Unit 6 & 7, Riparian Court, Riparian Way Cross Hills, BD20 7BW United Kingdom

Please include your order number in the package.

Return postage

You're responsible for the cost of return postage, and it isn't refundable. We don't provide prepaid return labels. If we arrange return postage on your behalf, the cost is deducted from your refund.

This doesn't apply to faulty, damaged or incorrect items — see below.

Damaged, faulty or wrong items

Inspect your order when it arrives and contact us straight away if anything is defective, damaged or not what you ordered. We'll replace it, and we cover the postage both ways on replacements.

Our horns, leather and wooden pieces are natural materials. Small variations in colour, grain and finish are part of the material, not faults.

Exchanges

We replace faulty or damaged items at no cost to you. For any other exchange, return the original at your own cost and place a fresh order for what you want — it's the quickest way to get the right thing. Custom and made-to-order items can't be exchanged.

Items we can't accept back

Custom-made or personalised items
Alcohol where the seal is broken or the bottle has been opened
Gift cards

Sale and clearance items are refunded as store credit rather than to your original payment method.

Your statutory cancellation rights

Separately from the above, UK consumers have the right to cancel most online orders within 14 days of receiving them, for any reason and without giving a justification. You then have a further 14 days to send the goods back. Where you cancel under these rights, we'll refund the price of the goods plus our standard outbound delivery charge within 14 days of receiving the goods back. You cover the cost of returning them.

Refunds

We'll let you know once we've received and inspected your return, and whether it's approved. Approved refunds go back to your original payment method within 14 days. Your bank or card provider may take a few days more to post it.